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Bye Bye Mix, Hello Epic
Date: 08/05/05
By: Roussel
Many people who put the trust (and skiboarding season) in the hands of Mix Skiboards fell to dissapointment when Mix failed to deliver durable boards and customer service. Manufacturers where the ones to blame for the poor durability of the boards, and by the end of the season most riders had a grudge with Mix.
The people at Mix saw their faults, they knew where they went wrong, and Seth, owner of the company has taken a new direction for the company, complet with a new name for the make. He came out to the forums of SBOL and posted this message:
"The Past, Present and Future.
The Past:
Let me take a moment to reflect on the past and first season of Mix. Our intentions going into the 2004-2005 season were to give skiboarding a fresh new look and feel. We produced designs and sizes unthought-of in the industry. Unfortunately our dreams didn't live up to our expectations. Our manufacturer let us down several times; quality and quantity, thereby letting you down. We still take 100% of the responsibility to bring the riders exactly what they want, however that did not happen. We let you down. Creating a skiboard manufacturing company from scratch is no easy task.
The Present:
. New Factory : we have currently switched OEM's to a proven industry leader, bringing us a streamlined high quality product.
. Made in the USA : Comprised of only the top materials available in the industry, giving us unmatched and unsurpassed quality.
. Newly added employees : more reliable, more dedicated, more intelligent, giving us an additional aerospace engineer and a wood technology specialist.
. Dedicated Customer Service : online help-desk, phone answering service, dedicated customer service email.
The Future:
Mix Skiboards as you know it will no longer exist. Our new skiboard company will be what we dreamed of. Things are already falling into place. We are breathing fresh air deep into our lungs now. Dealers will be receiving early production boards in advance to determine if the quality lives up to their standards. The name " Epic " will not appear on any product that has not been rigorously tested and lived up to our strict quality control standards.
We thank you for your continued support...
Seth Gartin
Epic Skiboards"
People who supported Mix will be happy to hear that all Mix warrenties will be covered by Epic and a new customer service opened a few days ago. (service@epicskiboards.com) All customers who kept their pre-orders from last season will be receiving "nice little suprise" from FedEx shortly.
Epic skiboards will feautre the same shape and sizes of Mix with new graphics for the new season.
Hopefully Epic will undo the harm that has happened the skiboard industry and community, and hopefully we will have what we all dreamed of when we first heard about Mix.
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